Customer Success Stories: Courtyard by Marriott
Events with a bespoke touch
Since it first opened its doors more than 35 years ago, Courtyard by Marriott has been dedicated to creating an environment where great things can happen. Today, Courtyard is the hotel brand of choice for ambitious and enterprising guests who see business travel as a driver of personal fulfillment and professional growth.
Fueled by passion, the brand continues to evolve to meet guests’ needs, providing opportunities for guests to pursue both their personal and professional passions on the road.
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The Challenge
Courtyard by Marriott prides itself on planning and hosting corporate events that guests will remember. Whether an intimate meeting or a company-wide social gathering, the hotel collection is equipped with the expertise and technology to make every moment special.
Each event is a chance for Courtyard to delight its current clients and build relationships with new prospects, ensuring the brand is remembered as the perfect backdrop for exceptional, elegant corporate functions.
With its event packages blooming in popularity, Courtyard saw a wonderful opportunity to amplify its brand further through bespoke gift boxes.
After all, what better way to stay in the hearts and minds of guests than through subtle, customized packaging that shows even the smallest details have been considered and attended to?
Our new design strategy builds on that Courtyard legacy in ways that are perfectly suited for both leisure and business travelers.
Diane Mayer
Vice President and Global Brand Leader, Classic Select Brands
The Solution
With this vision in mind, Courtyard’s marketing team reached out to us, seeking advice on the best type of bespoke packaging for multiple purposes. It wanted a durable, versatile box that could be used for all kinds of gifts, sweet treats and corporate materials.
Our packaging experts guided the Marriott team through the decision-making process, recommending tuck-end boxes as the most suitable packaging for their needs, and consulting on the most appropriate dimensions and paper stock.
Box-type decided, we put our creative caps on, coming up with a design that encapsulated Courtyard’s signature simplicity and style.
With the mock-ups approved, our team headed into production, delivering the first batch of boxes to the Courtyard HQ in just one week.
The Results
Our client was thrilled with the final look and feel of the packaging. So much so that they quickly looked to order another batch! Today, the bespoke tuck-end boxes are a regular fixture at Courtyard by Marriott events and gatherings across the US.
As the pioneer amongst select service brands, Courtyard continues to adapt to the changing ways that guests live, work, and play through thoughtful innovation to provide the best possible guest experience.
Diane Mayer
Vice President and Global Brand Leader, Classic Select Brands
What Our Customers Say
When it comes to exceptional, affordable, unforgettable custom packaging, we're your go-to! But don't just take our word for it - see what our customers have to say.
What truly separates Refine Packaging from other box companies I’ve used before isn’t just their turnaround time, low quantities or free shipping…It’s their 2D and 3D mockups…they were INCREDIBLE. The other companies never showed me a mockup, so I just had to hope the boxes would look good. Seeing mockups of your design ahead of production let’s you know precisely what you’ll be getting. Truly exceptional work!
The turnaround times are fantastic. I tried speaking with Packlane and TheCustomBoxes, but Refine Packaging was head and shoulders better when it came to turnaround time and quality. Their pricing quote wasn't the best at first, but when I showed them my other price quotes they not only matched the pricing I was offered elsewhere, but beat it.
Highly recommended.
We had a great experience with Refine Packaging. The process for getting our artwork done was seamless. Also, you cannot argue with their pricing, a phenomenal value.
I am very impressed with the final product as well, quality materials and a great looking finish.
I highly recommend Refine Packaging for any of your custom packaging needs.
Truly, this has been the most painless experience I've had ordering a product with my artwork on it! The mockups were done in under a few hours and they were extremely detailed oriented. I would recommend this service to anyone looking for high quality work at a reasonable price delivered fast.
Refine Packaging is AWESOME, they produced EXACTLY what I needed and at a great price. Customer Service is FANTASTIC. Harry Willis was great to work with, very professional and was immensely helpful throughout the entire process.. I will be doing more business with Refine Packaging.
Steven was a pleasure to work with. And the end result of the packaging I ordered is amazing! He was very good at returning e-mails quickly, and asking all of the right questions to get the product just right! I highly recommend Refine Packaging, and I will absolutely be working with them in the future!
The company has amazing prices for their products, and can do just about any customization you would want. The rep we worked with, Brian Moore, is excellent at what he does. The customer service and communication is stellar, and he made sure through the whole ordering and design process that we got what we wanted for our products. The finished box is beautiful and exactly what I had envisioned.
Steven Ignacio made my box production process speedy and easy. I’m very particular with design and multiple revisions were addressed efficiently with great communication. I’ve worked with other companies were this process has literally taken months, but thanks to Steven, my boxes were completed and in my hands in 2 weeks, which probably could have been faster if I was less busy. Will certainly do business again.
These guys are the best. They work with you every step of the way. They are not happy until you are happy. Quick updates on your project. Once you approve your design, they are manufactured and on your door step within 10 days. I had them make boxes for my product which are in bottles. The bottles fit perfectly in the box. The boxes are beautiful, EXACTLY what I wanted and professionally done. Thanks guys, you are the best!
Starting a new business project I was in the market for packing. I contacted well over 2 dozen printers. IF they even got back to me, they were less than helpful. I felt their prices were extremely high, with no support. Brian at Refine Packaging got back to me immediately. Helped me design my package. And their pricing was 1/3 the cost of the competitors. He followed the order thru the mail, to make sure I received it on time. Once it was delivered he reached out to make sure it was exactly how I wanted it. I cannot speak highly enough of the helpful support I received. I will continue to order from Brian!!
Refine packaging did an excellent job walking me through the design process. They were highly responsive to my questions as a first time customer and helped me achieve the product I was aiming for. Customer service was excellent and responsive and the final product came out great.
I had a very good experience working with Steven at Refine Packaging. They have very good products and good pricing with excellent quality. We will definitely be using them again for future packaging and other products.
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